Ordered flooring from the store was told it would be in store later that week ..... went to collect and I was told they had not processed the order. Accepted alternative flooring with amended receipt only to find other items which were discounted on purchase had been increased to companies regular price?? Queried this given no satisfactory explanation. Eventually I got the original order. I was short so ordered extra online on a Saturday to collect in store i called the store to confirm they had stock and was told that it would be processed on Monday so I called head office on Monday to confirm collection could be made that day and was told that it would be fine. Went to Erdington store for collection and was advised that the order had been cancelled!! Called head office to be told that the order was processed and could be collected. However although there was a lot of hassle and rearranging a fitter the flooring is very good and I am pleased with it.