Wouldn't even give 1 star. Asked if they could source a floor that I had previously bought from the same unit, although under a different company. They said they could and that I would get the floor in 10 days. It's now over a month later, still no floor (and only concrete floors in my house) no commitment on a date they can confirm & most of all, the store manager and area manager of the Newcastle store have to have the worst customer service skills I ever witnessed. Asked for one of the directors to call me, still no call. A total scam. Had my credit card company reverse the transaction. stay away and find a more reputable retailer.