This is my first time I've ever had to do this, but the customer service for Floors 4 U online is literally the worst I have ever experienced in my life and I do not know how they're still in business. We put an order online on 22nd March for almost £900. The website says "delivered within 2-3 days". It's now been 15 business days and I've still no idea when they'll be delivered. The website still says they're in stock, so that's either a non-truth or wishful thinking. We were due to have a new kitchen installed on 1st April and needed the flooring in place beforehand, so couldn't do that and still don't have any idea when they're being delivered. I have been promised numerous delivery days, rearranged work so I could be there (as it's kerbside delivery only and we're a second floor flat) and then rang on the day to find out what time they were being delivered, only to find out that weren't even coming that day. Such a waste of everybody's time.... Delays happen, and I would have been totally ok with that, if it wasn't for the continual broken promises and (what appear to be) made-up stories by the online staff Katie W. Who has promised to ring me back maybe 12 times, but I've only ever had one call from her, says stuff like (I didn't have you order number, I wrote your phone number down wrong, I don't have your number - they DEFINITELY have our number!). Then they tell me we don't qualify for a discount because the floors were already discounted, but don't have an answer when I say they're the same price as in the store and there's no discount online, and they're the same price as when I bought them before (for first half of our flat in Nov 2017 - if we hadn't already done half our flat, then I would have definitely asked to cancel the order). The one person (Katie) who deals with this, won't pass on the delivery company details contact to me, apparantly doesn't have any senior manager I can speak to and then still won't give me a delivery date.... I think you can see where the bottle-neck is!!! Such as shame because the shop staff are really helpful. I really didn't want to post this, I just want our product that we spent nearly £900 on, and to get our kitchen finished!!!! If this doesn't work then I am going to trading standards next because their website (& all other) promises are pure fiction! If anyone would like to discuss further (or to prove I'm a real person) then I'm happy to chat more on gimleyfries@hotmail.com.