""First had to chase them to take our payment. Then name on invoice was incorrect so after about 20 phone calls, which they never returned our call when we did get thru and numerous emails which they didn't respond to either. We finally told them we were going to the credit card company for a refund at which point they finally contacted us. The villa and holiday were great, though it appears you get what you pay for. customer service is non exsistant. Had problem as flight cancelled due to storm Harvey had to sort ourselves as they never called us back. Terrible company would never use again. The pity is if customer service was better they could be a really good company which we could recommend and confident to use again.