Oh my gosh where do I start.. Apart from STAY AWAY.. 1st. Booked for Disney hotel so rung Disney to request a low floor and 2 rooms together, we wasn't even booked in. 2nd.. Flight's kept getting different times Florida Masters used the 1st excuse on flight's not out (they were my husband checked the number) so they used the excuse on booking seat's that were a party of 6 so to big. ARE THEY FOR REAL. so we could be anywhere but again no seats. The ATOL protected, well I went to a travel agent and you should be given ABTA protection. The list goes on and on. So rung to get deposit back as nothing was booked. It took me roughly 4 weeks of constant calls, messages left, 2 email address, passed about to about 4 different ppl saying its goes in today and 1pm 3pm ring back at 5pm if not then no one answer's , give it 5, days oh we forgot , there off constantly at wedding's on holiday, and again excuses to avoid. It was the worst holiday company I have ever dealt with. Went to tui got everything I wanted with no problem my hotel is booked everything requested in there seats picked, can't ask for better. All I can say is these 5 star ratings are they really from customer's.?? Please be very careful when considering this company. If I could give it.. 0 rating i would.