have been dealing with Alasdair at Florida Masters following a recommendation from a colleague at work. Reading the reviews, I was dubious to say the least as they go from one extreme to the other! We don't travel until next year but the booking process has been really straightforward. We will be travelling with an infant so needless to say I've had loads of queries and questions. Alasdair always gets back to me, even on his days off.  While Florida Masters do block book seats on flights, for a small fee you are able to be provided with your specific flight details (I have ours now, months and months before we go). This enables you to book seats or in our case a bassinet. It was fully explained to me that ordinarily I wouldn't get details until about 2-4 weeks before but we paid a little extra and that was no problem. In addition, I asked Alasdair for his advice in respect of park tickets and what would be good options for us. He gave a recommendation for a package via a company Florida Masters obviously use. I researched the package and actually found it a little cheaper with another company. Alasdair straight away said I'd found a good deal and encouraged me to book park tickets elsewhere as they couldn't match them. While I appreciate we haven't been away yet, the process up to now has been really easy and I have had a positive experience with Florida Masters.