Terrible company, I ordered 4 items, the quality and cut were appalling, such poor quality. I spent £56.24 on this order which took 2 months to be delivered. When I applied for their 'hassle free return', they refunded me £39.59. They charged me for the return delivery as well as the original shipping fee, this was their reply: We are sorry to know that you are doubt about the refund amount. I can understand your concern. Please note that if you have used any coupon in your order. The coupon value cannot refund. Thank you for your understanding. For the shipping fee, according to our policy, we hope you could understand that the return postage and the original shipping fee will be at your expense. The shipping fee is paid to the delivery company to arrange the shipment for you. We do not earn anything from that. Here is the statement ""Cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to our company. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process"". Reminder: If you have used the label we provided to return the order, the return cost deducted from your refund. It may cause your problem about the refund amount. Stay clear!!!