My recent purchase from FloryDay.com was substandard. The clothing look great online but in reality they are of very poor quality. FloryDay also state purchases are refundable. You will receive a refund according to the reason for the return. Exchanges are not offered and some items are not returnable at all (i.e.; belt). And it'll indicate shipping within a reasonable amount of time however it took 3 1/2 weeks to receive my purchase. It appeared Customs rummaged through the shipment before getting to the purchaser and an invoice or package sheet was not included in pkg. I understand international shipments must be checked however I will not make future purchases even with the coupon offered. One benefit is the return to shipper location is in the U.S.A. which shortens the time it will take to process your partial refund. And return shipping charges are your responsibility. Not worth it!