The coat I ordered was way smaller than the Flory Day size chart said it would be. It also took a very long time to arrive from China and came without any receipt enclosed. When I tried to exchange it, I was told I'd be given a credit for the price of the coat but not for the very high $15 shipping charge I'd incurred. According to their policy on exchanges, the customer has to eat the cost of shipping three times over--for the original purchase, for the return through the mail, and for the replacement purchase. In my case, that would've added up to more than the cost of the coat itself so I decided to forego all that hassle & expense & just pass the coat on to a family member. I feel burned by this experience and will never do business with Floyday again.