Ridiculous returns policy, wastes so much of their time ! They did respond quickly though and after 4 or 5 email exchanges and having to upload photo of posting proof I received the money back minus postage, via paypal This is such an old fashioned way to deal with customers. They need to put return label into the original parcel as other companies do. I shall never buy from them again because of the hassle in returning an item, if they had a policy similar to other companies I would certainly buy again. They must lose so much custom from people not making repeat orders.