Floryday.com is a total scam. I saw this advert on their website: https://www.floryday.com/cart.php and ordered the Women's Flats Flat Heel Flats (1321241) on 15/06/2019 Order #: 027985355520 for GBP 37.97 including standard shipping of 7-16 days shipping but parcel arrived on the 19th of July 2019. Upon receipt of the parcel, I realised the shoes received and the ones advertised on their website a totally different, not anywhere close to the ones advertised. (See attached pictures). I wrote to Floryday, registering my displeasure and utter disgust at their dishonesty and how they tricked me with their false advertisement and lured me to buy from their website, by advertising beautiful shoes and then making cheap ugly copycats and selling them off at the price of the originals. God knows where they stole those pictures of the genuine shoes from . Message from Floryday when I requested my full refund and that they take back their fake shoes: "Dear Joel Our customer representative has replied to your Ticket #3800794445： Thank you for contacting us. We are sorry to hear that the item(s) did not turn out exactly as you expected. We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked. We will take these into consideration when launching new styles, and make sure that all the details are clear enough for our customers. I am sorry to hear that you are not satisfied with the product(s). We can accept the return to our China warehouse, but based on our experience, the return might take quite a long time and also the return postage will be costly. To help you solve this issue in a timely manner, we suggest you keep the product(s). Below we have worked out the following ways to solve your problem. Please kindly reply to this email to tell us which options you prefer before we process the next step. Option 1: Keep the product(s), and we would like to create a coupon valued at 50% of the item(s) value. It is valid for one year and you can use the coupon for your new purchase here. Option 2: Or keep the product(s) and we issue you 30% refund of the item(s) value. Thank you for your time and understanding". "We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked". The above statement clearly shows that they are a dishonest entity and do not care about customers and they think the customers are stupid, the items they advertise on their website and the goods they deliver are not anywhere similar, Floryday products are bad, terribly ugly cheap knock offs/copycats of the originals. Look at the picture attached and judge for yourselves. Protect your money and keep away from Floryday.com. All you see on their website is too too good to be true, you will lose your money and you will be stressed too KEEP AWAY FROM FLORYDAY. AND READ REVIEWS OF THESE ONLINE SHOPS BEFORE YOU BUY Floryday.com really casts bad light on genuine online sellers like aliexpress, gearbest, banggood etc.