My dental treatment / Due to an error by the lab, there was a wide gap between two of my teeth, causing food to get stuck. As a result, I had to travel back to Turkey to have it fixed. However, my experience when seeking repair after the treatment was completed was different from the previous one when I initially sought the treatment. On this occasion, I had to chase it and send multiple messages, and some of them were not answered to my satisfaction. Another aspect that I found disappointing was that I had to cover the costs of traveling to Turkey, the hotel, and transfers, even though it was a fault on the clinic's part. In my opinion, if an error is made by the clinic, the company should take responsibility and cover at least part of the cost as part of their guarantee and commitment to customer satisfaction. Unfortunately, this was not the case, leaving me puzzled as to why I should bear the cost for an error caused by the clinic. I hope the agency will consider this feedback and review their after-treatment policy. It would be beneficial if, in cases where the fault lies with the clinic, the patient's costs are covered as part of their guarantee. This would encourage more patients to seek treatment in Turkey, considering the high expenses involved in travel, accommodation, and transfers. I contacted Flymedi via email to request that they contribute to the cost of flight and accommodation as it was due to their error, but i never heard from them, which raises questions about their customer services and the question "who will the customer turn to or complain to if something goes wrong?" This feedback is not meant to harm their reputation but rather to highlight serious difficulties contacting their customer service or complaining to the company and it is meant to seek solutions and improvements. I will be sharing my y experience via blogs and YouTube in the future if no response from my complaint.