I have requested a refund back in March 2021, and they said the refund would take 4-6 weeks as they would need to make a request from the airline. Waited until 13/05/2021, still no refund and promise to refund within 10 working days. Still, no refund. Sent another email on the 24/05/2021 their excuse was "Please be informed that the refund has already been processed from our end. We would request you to kindly wait for a few days and check your bank transactions" Still no refund, I've sent another email on the 10/06/2021, and their excuse becomes more interesting - "We tried crediting the refund to the same mode of payment but the transaction was rejected by your bank. Kindly let us know is the same card is in use so that we may try processing the refund to the same card again. Alternatively, we can either post a cheque for the refundable amount or transfer it to your bank account, details of which are required", their excuse that the refund transaction was rejected by the credit card is completely false because I spoke to the bank. So, I went ahead and sent them my debit card details to see what excuse they would come up with. They agreed to process the refund within 5-8 working days. As you guest - STILL NO REFUND UNTIL NOW For all those in my position, please take your complaint to IATA.org (their regulating body) and phone your bank to open a transaction dispute, because they will delay you to buy time and in hope that you will forget your refund. And if you have booked your ticket through SKYSCANNER as I did, then take your complaint to them as well, to make them aware of this company's practice. Finally, just let you know that they also operate under a different company names, but their registered company name is PH TRAVEL LTD