A big fat 0 for flysharp. Never ever book with these scamsters. Booked flights to India that got cancelled due to COVID. I was offered to either take a refund minus cancellation charges or make the ticket “open” i.e only fare difference payable when changing the date. I duly called after 1 month to change the date. At this point the utterly rude agent named Aarav told me to pay £60 “admin” charge along with £100 fare difference. When I showed him the email his colleague sent me which clearly stated that the only charge would be a fare difference, he said admin charge is part of the fare difference. On top of that I paid £595pp for my ticket which was now actually selling for £553 on their own website. When I queried he again spouted nonsense about how the fare on their website was a promotional fare but the one I booked wasn’t. Like seriously are you deluded Mr Aarav? Blatantly lying to charge fraudulent admin fees is just poor business practice. Please do not book via any agent, just book directly with the airlines. Aarav and his gang of thugs are ready to rip you off if you still want to book via flysharp.