The company misrepresented itself as a true travel company (and continues to do so) - offering discounted business class flights. These are actually purchased from other frequent flyers. We booked a holiday for 4 to Europe Business Class from Australia and had flights delayed due to our Government making exit unlawful. Not only were we assured many times that this would not be a problem and we could simply re-use them post covid, when we were able to travel again they wanted to charge us thousands extra. To say that we will never use them again is an understatement. I will be warning all of my friends and family of just how horrendously we were treated.