I have ordered a cooking robot for 800€ on June 1st. I wait for the delivery on June 4th and 5th, even on the 7th to be sure. Since I have no news, I go to the Fnac website to report it, feeling safe: no website (either BPost or Fnac) says that my package has been delivered, and I called BPost to confirm: they have lost my package since June 3rd so I feel like I'm going to be reimbursed soon. Nope ! The 28th of June, I receive an email from Fnac saying that they investigated and that the transporter (BPost) says my package is delivered (!). They now ask for me to file a police report and write a "declaration on honor" that I didn't get my package. I have opened a PayPal litigation and hope to be reimbursed that way... What a scammy thing to do.
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