The most useless online store and least helpful customer service. Stupidly I bought an ebook thinking it was an actual book, very badly advertised not to forget, I immediately notice once I receive the email and contact to cancel the order, I asked for a refund, or alternatively a store credit voucher. Their response was I could down it on my phone and read it there. An absolute ridiculous response, while the mistake was mine, you think in this day and age we could cancel an order. I didn't even download the book as I have bad vision and will most definitely not be reading the book on my phone, having read some of the reviews one reviewer says they weren't even able to download the book to their kindle, never mind an android phone. Absolutely appalled and lost 20€ for a backwards shop, that I'll never go near again online or in person. Awful.