REALLY, AVOID SHOPPING AT FOCUS ON FURNITURE. YEARS OF NEGATIVE GOOGLE REVIEWS DO NOT LIE. I purchased a $1200 sofa, paid in full, and also $110 for delivery service, plus $30 for lift access. However, the delivery drivers refused to unload the sofa, claiming it wouldn't fit in the lift after roughly estimating it with their hands. They offered no alternative solutions and left abruptly, without mentioning any extra charges that would follow after. When I visited the store for a resolution, they informed me that I have to pay an additional "rescheduling fee" of $110 just to receive a replacement sofa. I was told that lift dimensions should have been requested by the staff during the sales transaction. The info regarding the delivery box dimensions and whether the sofa would be delivered in one piece or several pieces is NOT available anywhere, including the sofa's info sheet in store, neither is it on their website. According to their store manager and head office, it is not the duty of their staff to inform customers of such professional knowledge (that only the staff would know), but rather it is “the customer's responsibility”. What a ridiculous predatory policy. This lack of transparency, misleading & withholding of information, with predatory fees, is appalling. The store manager, Svet, displayed a complete lack of professionalism and empathy. She refused to provide any customer service or assistance, kept talking over me, and even scolded and blamed me for the supposed failed delivery. She said “so do you want your sofa or not? If you want it, you have to pay the $110.” When I tried to ask for a full refund, she said I will incur a 20% cancellation fee based on my invoice total. Was an extremely frustrating and demeaning call with their store manager. We were left trapped between incurring more fees or getting charged additional fees punitively for the store’s predatory policies. This is NO way to treat your customers. Svet & FocusOn have showed that they value sales & money over their customers. All these negative Google reviews over the YEARS are true, pls avoid shopping here to save yourself from this nightmare. Ironically, this review tells you more about FocusOn’s additional fees than the FocusOn ever will.