We phoned to ask how much longer delivery would be as I had go to shops reassured me I had at 1hr and a half i was down the street 15 mins and missed delivery despite being reassured by them i had plenty of time and was still charged no refund or apology given just very rude and nasty staff at frankston store so out of pocket hiring a trailer to pick it up aswell as they wanted to charge another 100 for delivery wasnt doing that also was waiting on a tallboy was told it would be 3 weeks after bed but 6 weeks later tallboy arrived i have done business with focus on furniture frankston store a few times over the years but this time the staff were rude and nasty i will never go to this store again very upsetting