I believe this company could be a scam. Initially their response was swift, but after receipt of my iPad, their service and response became progressively worse. They weren't proactive in contacting us with updates, you can't speak to anyone as the phone number is permanently an answerphone (I tried a lot!) so you had to hope for a response to emails, which didn't always happen. They claimed that other elements (in addition to the screen) needed replacing - finally after we got it back these were working perfectly! Blame for delays was placed on suppliers, which I can't dispute without evidence, but I suspect after reading other bad reviews recently, these were false, delaying tactics. Finally, after becoming suspicious and totally unhappy with the service, we requested the iPad to be returned, without completing the work (an option they gave us) they failed to return it. It was only after an email threatening legal action that they sent the iPad back! A further request for a refund to be processed was met with similar delaying tactics, claiming we'd have to wait 30 days, we threatened to escalate to PayPal disputes and received it the next day!!! Avoid this company at all costs!!!