Sent 2 x Galaxy S8 handsets which had both been in cases and had screen protectors on since first day and quoted £297 each. Emailed 10 minutes before they closed saying the “phones were scratched on back and screen” and the quotes were revised to £210 each. Emailed back immediately and rang them to reject the offer. Next working day made my way from York to there office to collect the handsets. They had processed them and had them clearly labelled as Grade A with there stickers. Both handsets were collected and taken to another recycling company which I had sold them to after rejecting the revised quote. Inspected by them and confirmed a grade A pristine condition with NO marks or scratches to be seen. It’s your choice who you sell to but beware. All these reviews tell the same story about revised offers. I was lucky and got my handsets back so sellers beware read the reviews and think carefully before using this company. I have contacted Trading standards and hopefully they will take action.