After reading various reviews I thought I'd give them the benefit of the doubt as the price they offered was slightly higher than competitors. Big mistake. The price they quoted me was £210. Now, every second hand phone is likely to have minor marks on it and mine was no exception but they were hardly noticeable. The screen was perfect having benefited from a tempered glass screen protector since the day it arrived. Its interesting to note that for some reason, between me placing my order with them and me posting the device to them, they dropped thir quoted price down from £210 to £5. Fone hub decided the condition of the device was not acceptable and that the 'sensor' was broken so made me a revised offer of £40!! Big difference in price so I politely refused and asked them to send the device back to me immediately - this was 930am on a Monday. Tuesday PM I received another email from them, further explaining that the 'sensor' was broken and cosmetically they weren't happy with it but decided to make me a second revised offer of £40. I politely informed them that that isn't a revised offer and told them that I asked them more than 24 hours ago to send it back to me. In addition, I asked them, given that they more or less demand you pay for recorded delivery when sending to them, to return it recorded delivery back - I.e. in the same condition they received it in. 24 hours later they replied and said they're happy to do that providing I pay £5 for the postage. I refused so they just sent it normal delivery eventually on the following Friday, so it wasn't until more than a week later since I asked them to return it when I received it back. It turned out the 'sensor' they were referring to was the proximity sensor, which detects whether the screen should be on or off when making a call. Having googled the issue its a common problem on Samsung devices as its badly designed and gets dust over it. So I opened up the phone and cleaned it out and hey presto, its working fine now - 5 minute job. Something I'm convinced they already know about and were trying to pull a fast one. I've now gone to a competitor and got £185 - which would have been £195 of FoneHub would have sent me my phone back sooner. These guys are rip off merchants, using a combination of delay tactics, bad business practice and using customers lack of technical knowledge to make a profitable business. Don't be fooled by their higher prices as it will cost you later. I suspect most of the positive reviews are employees of the company.