I ordered a Blackberry Classic, which was described on the FoneGiant website as 'unlocked' with delivery in 1-2 days. As I needed the phone to arrive quickly, I thought this phone would be perfect. After a week, however, it hadn't arrived. I contacted FoneGiant by e-mail and was told that the phone was actually locked and they were waiting for an unlock code. It therefore took two weeks for the phone to arrive. I've asked FoneGiant to compensate me for misdescribing the item and the late arrival, but they have refused to do so, stating that 'delays can happen'. But the item was misdescribed, and I bought it under false pretences as it wasn't unlocked at the point of purchase. As a result, I would not buy from them again.