Having read good reviews, I decided to give them a try. Royal Mail accidentally delivered the device to a nearby Kebab shop (who claims they never got it) and asked me to contact the seller directly. When I contacted them (on Tuesday) they said they would file a claim get back to me within 48 hours. I didn't receive a call on Thursday, so I attempted ringing them on Friday. My call was being cut and an automated message said that I couldn't leave a voicemail that I should try again later. Calling after the weekend (Monday) they told me they were waiting to hear from Royal Mail, to contact them in 3 days. When I asked for a copy of the claim, they said they don't have it and would require a day or two to get it. Asking to speak to a manager, I was told that I can't. When I asked specifically whether they had filed a claim, he said he can't confirm. Further inquiring as to what they were waiting on, he was stuttering and told me that he could not help me anymore!! That's £100 down the drain, I'm grateful that I still have chargeback rights thanks to MasterCard