I cannot put in to words how shocking the whole experience I have had with footpatrol has been. I ordered a pair of limited edition shoes back in November for my partner as a birthday present. The size was wrong so I returned the shoes and requested an exchange to the smaller size. Footpatrol completely ignored my request for an exchange and proceeded to refund me, however the refund took around 2 weeks. After receiving my refund I re ordered the shoes in the correct size (26.12.20). I had a notice saying they had been dispatched on the 30.12.20. Due to Christmas and various bank holidays I allowed 2 weeks before I began to wonder where my order was. After contacting Footpatrol I was told they were going to “investigate” the whereabouts of my parcel with the courier. I then heard nothing. After chasing Footpatrol AGAIN they have decided to inform me that the shoes have been “lost” and they were providing me with a refund. I find the whole situation extremely convenient as the shoes are now completely out of stock and unable to purchase from anywhere. It appears to me that they have over sold the shoes and were trying to see if they could get away with not refunding me and then proceed to blame it on the courier. I would not be in this situation had they been able to follow simple instructions in the first instance. I would love to know why they offer an exchange service when they simply ignore their exchange requests. I would not recommend purchasing from them online. They are completely incompetent and have absolutely zero customer service skills.