Found the shoe I wanted.. their site told .e my size and one other size were available.. made the order with next day delivery charge. Received email plus next one following morning saying order despatched to me. Layer in the day a next message saying they're having difficulties.. following g morning a message telling me part of my order had been cancelled and I'll receive refund in up to 5 working days🤔🙄
Spoke to several employees at locations of theirs that I wont mention out of care.. but the general opinion of their own staff, is this problem is constant and they are inundated with similar calls.
The poor customer care team have little to offer than the truth.. we, the customer are 100% right.. and that it's their website not updating that causes the issue.
So.. hopefully I get the refund.. but for a company that is owned by JD SPORTS .. you would kinda hope theyd have enough respect for their customers that theyd throw the money at the website to get the issue resolved.
The guys I spoke to literally said this is a constant.. website takesyour Payment for shoes that arent even in stock .. multiple calls, daily from guys like me.. and hopefully not you.. who put faith in the info were told on apparently legitimate trustworthy online shop websites.
I'd give the poor customer service team a few stars.. but the company.. none
2 years ago
foot patrol has a
1.4
average rating
from
44
reviews
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