Where to start! What a totally and utterly shambolic company this is - by far the worst shop I have ever dealt with in my entire life! I ordered a pair of trainers 2 weeks ago for my daughter's birthday. Then received an email 2 days later to say the trainers had been dispatched to store. Great! Only to be told 2 days later that they had gone to a store in London. Was then told by "customer(??!!) services" that they would trace the order and get the trainers shipped to correct store. They then could not find the order or the trainers - a week passed and still no trainers. Managed to find another branch with the trainers and these were supposed to be shipped. Once again, went in to collect and surprise surprise no trainers! Customer services had no clue what was going on - the girls in the shop were apologetic and helpful and they too looked exasperated and embarassed by the complete lack of knowledge of customer services. In the end I have had to get a refund as these trainers have ended up god knows where. I will never ever shop here again and would advise against anybody ordering anything from these complete imbeciles!