I made my purchase last week. after ordering, received an email saying that they will email me once the order cfm. i happened to read the bad reviews after that. reviews such as they do not refund the money even their purchase was out of stocks, or they purchase was sent to the wrong address n they refuse to refund and reply emails and etc. this made me worry at that time. the next day, i didnt get any email from them. i start to worry and email them asking about my purchase. fortunately, they reply within 24hours saying it is confirmed and my item were dispatched out for delivery. i live in Singapore. it took around 1 week to reach my house. Although the box was kind of damaged, the shoe condition was still very good. Overall, iam happy with their service and purchase. :)