I live in the US & the shoe I have been looking for is totally sold out so I took a chance by ordering online w/ this UK website. I checked this place's reviews on 4 websites & after seeing almost all bad reviews I was very skeptic & almost didn't give it a chance. but there were a few good reviews so I took a chance & I am very happy with the outcome. i ordered my shoes & immediately received a confirmation email. the next day I received a tracking number & an estimated delivery date. the package came 2 days early to my surprise & I got the exact shoes I wanted, authentic & new. I will say there are slight marks & scratches in about two spots. maybe from the transportation, they send the shoe box in plastic package wrapping so the shoes could have gotten a little banged up on the trip. my only other complaint is I wasn't aware a UK 8 is a US 10.5 instead of a 10, the conversion chart they had on the website was off so the shoes are a half size too big but other than that, I am so satisfied. give the site a chance. everyone is more willing to write bad reviews than good.