Awful! I approached a staff member and asked her to get me a pair of shoes to try on and she took the shoe and completely forgot about it, I had to wait 20 minutes and after waiting I ended up lining in the till que to ask where my shoes were because every staff member was busy. I seen another staff member bring out the pair of shoes I asked for and after calling her several times she still walked off! I had to walk after her to the other side of the store to then see that the same pair had been given to another customer. I asked her where my pair was and she said she'll get it right away, after waiting nearly 40 minutes this time I asked another team member twice for my pair of shoes and the recent female staff walked past and said "have you got your shoes yet?" I said no and she got back on the case. Waiting another 10 minutes I had the pair of shoes I wanted but this time the size was wrong and they had to go looking for the right size around the back of the store, waiting yet again the male staff towards me and said they only have one pair and it was one size bigger than the size I wanted. After waiting longer than a hour, looking stupid infront of other customers walking past me. I have always loved this company because I have always shopped online and this was the first time I've been to a footasylum store and it was honestly the worst shopping experience of my life! Customer and meant to be comforted and cared for not humiliated and have their time wasted! I understood that they were busy but I seen customers walk and 2 minutes later go out with their products just don't understand what was wrong with this situation to have caused this tragedy. This specific store is located in Lonfont Westfield Shopping Center, would recommend others to not visit this store because the employees there are bringing footasylum reputation down and I 100% agree there is others that have been through the same situation.