Ordered online and opted for next day delivery,then I saw some negative reviews so, thought I would keep my eye on delivery status. Come 10 o'clock the next day it still wasn't marked as dispatched, so thought I would email and check.i had a prompt response from 'Sally' and was given a tracking number assuring me they would be delivered today. And by 2 o'clock they arrived. Overall the trainers were a good price/quality,delivery was great and comms were excellent. My experience with this company has been an excellent experience and based on that, would definitely recommend.