Awful. Absolute shambles of a company. I ordered next day delivery and the next day the courier "attempted" to deliver my parcel. In fact, they didn't even knock and just left a card saying they couldn't reach me. I was waiting by the door since the estimated arrival time and I've read numerous reviews about Hermes saying that this has happened before where they've "attempted" to reach the customer. I called up Footasylum to have a word about the delivery service and the woman on the phone tried to blame me, insinuating that it was my fault for not hearing the door. I was by the door all day. She wouldn't blame Hermes but instead put the blame on me. Absolutely disgusting way to treat customers. I will never use Footaslyum again and will never recommend it to anyone I know.