Order placed 3rd Dec. Money taken 5th Dec by the 10th I had received nothing so I rang customer services, was told my parcel had gone awol, lady reordered for me and said would be put on next day delivery. 13th Dec still nothing rang again to be told yet again my parcel had gone awol, this time told Hermes would not be the courier they used and order would again be next day delivery !! Rang again on 15th to make sure my parcel was on its way, told they would ring me back as she wanted to speak to the warehouse to ask where my order was. I rang back over 2hours later as no one had bothered to get back to me. I asked for a refund as I had had enough of the incompetence of all involved. Have not even received an email to tell me they are refunding my account. It has cost me nearly £9 so far to speak to customer services from my landline phone which you have to wait an age to speak to someone, also on 2 occasions someone answered phone then put it straight back down meaning I have to ring back again costing more time and money,and no doubt I will have to spend more trying to get my money back. No one answers the numerous emails I've sent either.