Placed my order on the 19th therefore they stated it would come in time for Christmas with standard delivery, on the 23rd I emailed customer service because the money had been taken out of my bank account and I had still not recieved an delivery number which allows me to track the item, the email I got back said they were out of stock, so at this point it was two days before Christmas and if I hadn’t had emailed them that night to see why they hadn’t been dispatched I would still have been waiting as no email was sent to me apart from one saying thanks for your order it will be dispatched as soon as possible..... then I phoned the customer care line to see what the crack was, they gave me a £15 gift voucher (not that this will magic up a pair of shoes two days before Christmas as I still hadn’t been refunded the cost of the item).... he said it would come this morning I’m still waiting..... 🙄