I made a purchase on 18th December for a pair of men's trainers, I am absolutely disgusted with the service I've received from Foot asylum. The size I needed stated it was in stock and the payment of £129.99 was taken from my account. I also received an email confirmation stating I would receive another email once the item was despatched. On the 22nd December I received the email to say my item had been despatched and gave me tracking details. I kept checking the tracking via the Hermes page and the other link that was given to me in the email. All looked fine and my parcel was with the courier at 6.26am on 22 December. I waited around all day and didn't get the delivery, as it's Christmas time I thought I'd allow a day for delay as it's a busy period. But from then until this morning nothing had updated on either of the tracking websites and still no parcel. I called foot asylum to get an update on my purchase only to be told that the parcel "went missing" and that there was now no longer any stock of the item I wanted. I think this is damn right ridiculous and such poor customer service, I would have been less angry if I was contacted and told what the case was but I had to get in contact with them!!! This was meant to be a Christmas gift for a close relative and now I have to disappoint them, it caused me so much stress as this item wasn't cheap and it was the only present I was able to get and afford and the pointless hours waiting for a parcel that was never even coming. I thought foot asylum was a reputable company but from this experience I know that it's quite the opposite. Again I'm just in awe that they've treated a customer like this, you can't even refund my money immediately