Simple rules footasylum needs to put in place.... DON`T process payment before dispatch ! DON`T sell and take payment for items that you don`t have ! DON`T sit on peoples money stopping them from buying items that actually exist ! Answer your emails ! Employ staff to answer the phones ! Check that orders are processed ! Inform buyers that there is a problem in reasonable time... don`t just wait until they chase up the order ! Learn how to APOLOGISE for your mistakes ! This is how to run a decent company...It`s not rocket science SORRY FOOTASYLUM BUT YOU NEED TO GET YOUR ACT TOGETHER ASAP !! P.S. I would have given "0" stars if possible