I never face so many problem with exchange or refund faulty item. Shop don't see fault in shoes, customer service asking to send them back to warehouse and wait up to 28 days to check if I'm not laying, it is a joke. I asked for new, not faulty shoes. It is that hard to deal with customer issue?I spend £70 for shoes that I cannot wear due to pain from shoe pressure on my feet. Very poor customer service, I will never use Footasylum shop again. When I posted review they replayed that they will look into more details. But nothing changed as they don’t trust customers and policy is more important then happy customer.