Not a good experience at all. Ordered trainers for collect in store, once timescale had passed and hadn’t heard anything queried delivery status on live chat to be told order is ready for collection. Make the trip to store to be told no deliveries are arriving, store staff called customer service line and I was told trainers would be sent next day delivery to my home address instead. Wait in next day, no delivery, call customer services myself to be told they actually won’t be delivered ‘next day’ and are still awaiting dispatch. Advised I won’t be able to stay in another day and was told there was nothing they could do. Misinformed on more than one occasion, wasted my time and money, poor customer service.