Absolutely shocking Customer service. Website claims 24 hr delivery if ordered by 20th December. Paid £4.99 for this service. Ordered 2 items on 19th December, parcel didn’t come next day. Phoned and was told parcel wasn’t even with courier and no guarantees for Christmas and couldn’t guarantee that order would arrive before 25th even though website states they can . Requested to cancel order and have refund. Assured order was cancelled and refund was authorised. Next day , text from Hermes stating parcel will be delivered today . Parcel arrived and one item in it not two. Phoned customer service again to be told , well we will refund the missing item but the delivered one will have to be returned to store. By the 29th December no refund and missing item still had t arrived so called again to be told , you have to take a photo of delivery note and email us to get a refund to prove you didn’t receive item. Emailed on that day and went to store on 31 st to return received item. Now 8th January and having phoned customer service a further 3 times including today , informed that they have put it to refund dept today but can take 2-5 days. So still not concluded. Not to mention that when you phone, you’re left hanging on for ages or they even cut you off. Will never use Footasylum again. Disgusting customer service.