I begrudge even giving 1 star. Item ordered on free next day delivery offer, hermes confirmation email advises delivery to be made between 2 and 4pm. Another email comes at 11.30am saying the item has been successfully delivered here a copy of your signature. Hermes have fraudulently faked my signature and have not delivered the item. Foot asylum basically make you the customer jump through hoops for hermes screw up. I have to wait for a form to be sent that I have to sign in pen (hermes pathetic little electronic scribble is adequate for their proof though) then get it back to them when they will then on a friday and only on a Friday put my claim in and then give hermes 28 days to look into it. Absolutely ridiculous procedures, thanks for screwing up my Christmas present shopping. I will NEVER use your company ever again