Absolute horrendous customer service - order elsewhere if you can.. even if it means paying a little extra! I ordered a pair of trainers which cost £109.00. Firstly they never arrived (which may have been down to Yodle the delivery company-who are also rather useless). Then footasylum sent another pair out, they arrived but turned out to be the complete wrong trainers.. footasylum then told me that the only way of getting a refund was for me to go out of my way down to my local collect+ store and send the trainers back, despite them being wrong and not the ones I had paid 109.00 for. I wasn’t expecting them to let me keep the wrong ones but at least come and pick them up from me! Customer service team were slow and unhelpful. No managers available to speak to, only way you can speak to a manager is to request a call back. I had to email a receipt from the post office to prove i’d sent the wrong trainers back and it still took ages for them to refund me. All that basically happened is I got robbed of £109.00 for a couple of weeks, had a lot of stress and headache all to end up with no trainers..... great.