I ordered namesets for £175 and one of them didn't arrive. I messaged them and told them about this. They claimed it was sent, which it obviously wasn't. Despite going back and forth with them, I didn't manage to get it sent to me or receive a refund. Only this reply: "Pls stop with all this hassle." The order list which they included in the parcel had the last row, the row of the missing nameset, cut off. When I told them about this they claimed that it wasn't included because they don't print page two of an invoice on paper. It wasn't even half an A4 page (so not near two pages) and was obviously cut with a scissor, so they were clearly lying. This was for me evidence that they left it out on purpose, and not an accidental mistake. Very rude and unprofessional treatment of their customers. This was my first and certainly last time I order something from them, and I would strongly recommend others to do the same. They're stealing your hard earned money and are playing Russian roulette with the namesets you've ordered. After messaging them and claiming I would leave a negative reply on every possible site, they blocked me on Facebook.