I had a terrible experience with ordering from this company. I tried so hard to find a Conga drum for my five year old for Christmas and really didn't want to order it from Amazon. I came across this company with Montessori toys and was so excited for him to open it up Christmas morning! I ordered it the end of November, finally got a shipping notice over two weeks later, December 16th, then it didn't arrive until December 26th, the day after Christmas. I was so disappointed and so was my son. I did understand this year was exceptionally hard with shipping, but the company needed to let me know it would not arrive on time before December 24th. The manager I spoke to could not have been more rude and really showed she didn't care about her customers, not even the tiniest bit sympathetic or never even apologized. I actually had to call twice to get to speak to her (she was supposed to call me back and never did) I thought it would not have been very hard to send me a shipping label to return the drum as we didn't need it anymore, but she would not. So instead I paid twice for the shipping. Unfortunately I'm a teacher and mother and I will not be able to buy any other toys from this company and will urge friends and family to not order as well.