e have several ford commercial vehicles (ford fleet customer) which are less than 2 years old. One of which deveoloped a fault and switched to limp home mode 100mls from home. We phoned the local dealer to be told it would be 13 days before they could look at it. Phoned a number of other dealers all of which were between 10-14 days before they could diagnose the issue. Given we are a company and this is a van we need it on the road and obviously can't wait 13 days with a warranted ford van out of action. We phoned ford customer service to ask about options. The answer 'speak to the dealer' we explained the situation with the same answer i.e. nothing to do with Ford, we need to phone around the dealers to find out when they can diagnose the issue. Good bye. Absolutely no customer service at all. They wouldn't tell me the location or contacts of dealers. Basically appalling service with the main focus to divert everything to the dealer. Wondering where to go from here I phoned the main dealer (where we purchase the vehicles from) and asked about options, the answer again, drive it in limp mode to them but it would be a minium of 10 days before diagnosis. No replacement vehicle is available until they diagnose the issue and a replacement is only provided on the basis that it is a warranty fault. Basically we are on our own. Managed to get it to a local garage who kindly ran a diagnostic (10mins) which highlighted a low turbo boost fault which is a warranty issue. i phone ford again, the answer: as the fault had not be diagnosed by a registered dealer they wouldn't recognise the issue and can't help, speak to the dealer. I am not sure what the point of having a 'customer service' is if you are not going to provide any customer service at all, even a basic service would have been something. We will obviuosly look elsewhere for future flleet vehicles.