Awful service and a bad-quality product.
I ordered an overlap shed from the Range, which was then delivered and supplied by Forest garden. We did not pay for installation and it was relatively okay to build with 2 people, though there were not enough screws supplied (even compared to what was listen on the diagram). Also, the windows were almost impossible to secure to the point that we gave up. Very easy to break into I'm sure.
The next day we had reasonably strong winds (though not a hurricane or anything so extreme) and the roof felt tore.
I took photos and new felt was supplied, though forest garden refused to have someone change the felt themselves even though it was not our installation that was faulty, and we then had to spend another hour taking the ruined felt off and replacing it.
Then, within only 2 weeks, the shed began to warp so much that I could fit my hand through the gaps. We contacted forest garden first, who said the wood was meant to warp naturally. I argued that this made it insecure but they insisted it was explained in the product description. I then contacted the Range who agreed with me that this warping was definitely not acceptable and after 2 long months I was finally granted a replacement by forest garden. They agreed to replace with a slightly smaller apex shiplap shed, less prone to warping, and because the shed price was cheaper they would offer dismantling, removal, redelivery and building of the new shed for free. (Initially they had suggested I dismantle the bad shed and would also be charged to have it put up. I refused this since we had not caused any of this damage and my time had already been wasted a great deal.)
Another month since went by to finally get the shed delivered, with many miscommunications between myself, forest garden to deliver and service to dismantle and erect the shed.
The overall service was SHOCKING and I am yet to find out whether my new shiplap shed will be much of an improvement.
I would not recommend this company at all if you are looking forward to enjoying your garden, as they are simply a waste of both time and money. I will submit this review on every other site selling their products as I feel consumers should be warned.
No other compensation for this debacle has been offered to me.
5 years ago
Forest Garden has a
1.5
average rating
from
108
reviews
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