I work for a merchant that sell's forest garden products so ordered it through work expecting the service to be seamless. After being told it would be a 4 week wait due to Covid-19 which was understandable I received a delivery text 1 week after ordering stating my delivery would be arriving the day after in the morning. 4 hours after the estimated delivery times still no order so I rang up to question to find out that it was still in the warehouse and there was an error with the system, hence the incorrect delivery text. Annoying but was 3 weeks earlier than told originally so not too much of an issue. Coming up to 4 weeks after ordering I spoke to a lady called Emma on the live chat to ask for estimated delivery date in which she gave me a date 3 days after which was perfect but 3 days later I had received no delivery text the day before or the day of delivery so was sceptical. So again spoke to Emma on the live chat which confirmed delivery would be what she said before so I sat and waited for my delivery again and again no show. Rang up to speak again and a man called Amit dealt with my call but didn't know why it hadn't shown up and it was supposed to be there. He seemed confused so looked into it further for me and called me back. When he called back unfortunately there had been an error and they were unsure why but my delivery was on their system but was never loaded to the van. This meant my delivery was not getting deliverd on the day they had told me. I understand errors are made in companies but that is 2 days I have spent wasting time waiting for my order to arrive and have been waiting for 4 weeks now. The next delivery date they could get me would make me wait for a total of 7 weeks and there is nothing they can do in terms of an earlier date. I am really not happy with the lack of organisation in this company and how they have wasted my time multiple times waiting for a delivery which never shows. My own company who has direct contact can't even get a reason to why the order hasn't come which I believe is diabolical and makes forest garden's customer service department look incompetent. My delivery has obviously yet to arrive but I am now sceptical it will even come at all. 7 weeks for a flat pack shed is stupid. The customer service from Amit was polite and I appreciate him reordering my product to crease the errors out but I am not happy with my order basically being lost and the lack of information why it has been.