I ordered a dress which apparently then went out of stock. I was not informed of this for 5 days! All I received as communication were 3 very confusing and contradicting emails - one of which was a confirmation of dispatch! How can you dispatch something that is out of stock?! I then received a very impersonal automated email telling me that my order had been refunded. I sent an email query to find out what was going on and no one bothered to reply. I then called and a very lovely customer services lady was very apologetic and explained that the dress was out of stock. If I hadn't called Id have been left very confused by the conflicting emails and lack of responses. Awful, careless customer service for such an expensive brand. A dreadful, unreliable shopping experience and I wont bother shopping here again.