I have ordered a few months ago, I was happy with the product. Before my second purchase I moved address. Initially, Norman, who is the name of the person that respond back to me, was helpful. He told me that will ship another product to my new address. A product that never arrived. Although, I was not been been able to track the order. After almost a month, he told me that he can see that the product was delivered in my address; however, I never received it. Then they charge me for third time. I asked him for a refund because I am still waiting for my second purchase’s delivery. Almost with no reply, they ignoring my emails. Not happy with the customer service, at all, they stole my money. Literally. Also, there is no any link on their website, that you can easily pause or cancel your subscription.