I have shoped at F&M for many years. Ive never looked at reviews until now....im really shocked at such poor customer service!!!! I ordered a birthday gift ,paid for named day, when the 'receipt ' came through it had incorrect delivery address. Immediately i telephoned customer services to rectify, spent around an hour sending screenshots and e mails, was assured all was now fine and correct address for delivery. Today....named day...i receive a text from DPD saying 'sorry we missed you' and a photo of completely incorrect delivery address. Im now told that the gift should arrive the day after the ladies birthday.....great! My 'named day ' deliverywill be refunded. Good...as it should be. Not impressed at all. Not what one would expect from a high end retailer.