SHOCKING EXPERIENCE. THEY JUST DON'T CARE! AVOID! Had an absolutely awful and disappointing experience with Fortnum and Mason. Wanted to treat our children this year and ordered a variety of Easter Eggs and other items to be delivered on a specific day which we paid extra for. Received an email stating one item was out of stock due to demand and a new delivery date for that one item with everything else still confirmed for the original date - guess what? nothing turned up! For the first time ever my kids have gone without easter eggs. Thank you Fortnum and Mason. You would think we would get an apologetic reply but apparently providing good customer service is beneath them. SHOCKING SERVICE. A brand such as F&M should know and do better. SHAME ON YOU!